Onze familie

Terms and Conditions

Last updated: 28 September 2026

1. Who we are

These terms apply to every order placed through the online shop on prince-charming.nl.

HCR Prins Hendrik B.V. also trades as Hotel Prins Hendrik, Restaurant De Kroonprins, Tapperij De Groote Swaen and Restaurant The Captain’s Room. Orders placed through this shop are handled by Prince Charming Bar & Kitchen.

2. Scope

These terms apply to every offer we make and every agreement we enter into with you through this website. By placing an order you accept these terms. Nothing in these terms affects your statutory rights as a consumer under Dutch and European law.

3. Our offer

Product descriptions and photographs on this website are as accurate as we can make them. Our merchandise is produced in small quantities, so minor differences in colour, finish or size between the photograph and the item you receive are possible. Such differences do not entitle you to compensation, but they do not limit your right of withdrawal described in section 6.

Prices are shown in euros and include 21% Dutch VAT. Shipping costs are shown separately before you confirm your order. We reserve the right to correct obvious pricing errors. If a correction affects an order you have already placed, we will contact you and you may cancel free of charge.

4. The agreement

The agreement is concluded when you complete your order and we confirm it by email. If you do not receive a confirmation email, please check your spam folder and then contact us.

We may refuse an order or attach conditions to it, for example if we doubt the accuracy of the delivery address or if the ordered quantity is unusually large. If we refuse an order, we will tell you why within five working days and refund any payment in full.

5. Payment

Payment is made online at the time of ordering. We use Mollie B.V. as our payment service provider. Depending on the method you choose, your payment details are processed by Mollie and, where applicable, by the provider of that payment method. We never see or store your card details.

We dispatch an order only after payment has been received.

6. Right of withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party you have designated, takes physical possession of the goods. If your order is delivered in several shipments, the period starts on the day you receive the last item.

How to withdraw

Inform us of your decision before the 14 days are up, by email to info@prince-charming.nl or by using the model withdrawal form at the end of these terms. A clear statement is enough; you do not have to use the form.

Returning the goods

Send the goods back to us no later than 14 days after you notify us of your withdrawal. During the withdrawal period, handle the goods with care. You may inspect them as you would in a shop, but if the goods lose value because you have handled them beyond what is necessary to establish their nature and characteristics, we may deduct that loss of value from your refund.

Return address

Prince Charming Bar & Kitchen
Prins Hendrikkade 56 / Nieuwebrugsteeg 9
1012 AC Amsterdam, the Netherlands

Costs

The direct cost of returning the goods is yours. Keep proof of postage, because the shipment is at your risk until it reaches us.

Refund

We refund all payments received from you, including the standard delivery cost you paid on the original order, no later than 14 days after you notify us of your withdrawal. We may withhold the refund until we have received the goods back, or until you provide proof of return, whichever comes first. We refund using the same payment method you used, unless you agree otherwise. The refund costs you nothing.

If you chose a more expensive delivery method than our standard option, we refund only the standard cost.

7. Delivery

We ship within the Netherlands. We aim to post your order within 3 working days of receiving payment. The maximum delivery period is 30 days from the day the agreement is concluded. If we cannot deliver within that period, we will tell you, and you may cancel the order free of charge and receive a full refund.

The risk of damage or loss passes to you at the moment the goods are delivered to you or to a person you have designated.

Orders can also be collected in person at our restaurant, Prins Hendrikkade 56 / Nieuwebrugsteeg 9 in Amsterdam, opposite Amsterdam Centraal. We will email you when your order is ready. Please bring your order confirmation.

8. Conformity and warranty

We guarantee that the goods comply with the agreement, with the specifications stated in the offer, and with reasonable requirements of soundness and usability. This is your statutory right under Dutch law and applies regardless of any commercial guarantee.

If an item is faulty on arrival, contact us within a reasonable period of discovering the fault. We will repair, replace or refund it.

9. Complaints

We would rather hear about a problem than read about it. Send complaints to info@prince-charming.nl with your order number and a clear description. We reply within 14 days. If a complaint needs longer to resolve, we will confirm receipt within 14 days and tell you when to expect a substantive answer.

If we cannot resolve a complaint together, you may bring the dispute before the competent Dutch court.

10. Governing law

Dutch law applies to every agreement between us, including agreements with customers residing outside the Netherlands. Mandatory consumer protection rules of your country of residence remain unaffected.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To:
HCR Prins Hendrik B.V. / Prince Charming Bar & Kitchen
Prins Hendrikkade 56 / Nieuwebrugsteeg 9, 1012 AC Amsterdam
info@prince-charming.nl

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

ONZE FAMILIE

Prins Heerlijk

Cafe de Groote Swaen

Hotel Prins Hendrik

Hotel de Koopermolen

Hotel mallemoolen

Hotel torenzicht